5 Years of MY CLINIC: A Family Clinic Concept, Professional Care, and Time for Your Health - Blog

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Five years is enough time for an idea to become something with strong foundations, its own rhythm, and a clear “DNA.” A clinic is similar—except that instead of counting milestones on a calendar, we mainly measure the trust of people who choose to come back..

At MY CLINIC, trust has always been one of the most important indicators. Because health is not a one-time service. It is a relationship. Sometimes calm and supportive, sometimes difficult and full of questions and uncertainty. In both cases, people need the same things: to know they are in good hands, to have space to ask questions, to receive clear answers, and to feel that someone sees their health in context.

MY CLINIC was founded with a clear goal: to create an environment where prevention is not “something to do later,” but a natural part of a good life.

How it started: making room for prevention

In Czech healthcare, people often start acting only when problems become serious. From the beginning, MY CLINIC set a different ambition: to build care in a way that helps people avoid waiting until something “takes them down,” and instead supports their health long-term—with a clear plan, continuity, and professional care.

Our clinic’s „DNA" can be described simply: excellent medicine, a human approach, and a long-term relationship with the client.

As Managing Director Tomáš Bobela reflects after five years, this idea has not faded—it has only been confirmed: "We wanted to create a place people would not return to only “because they have to,” but where they would see healthcare as a long-term relationship."

When that relationship works, people’s mindset changes too. Prevention stops feeling intimidating and becomes part of everyday life. When a patient feels trust, respect, and time, it becomes easier to take action early.

(in the photo: Tomáš Bobela – Managing Director of MY CLINIC)

A “family clinic” is not a slogan. It is a commitment.

“Family” in our concept does not only mean that entire families come to us. It means continuity: personal knowledge of the client, coordinated follow-up care, and a strong focus on prevention across generations. It also means a commitment that even as the clinic grows, it must not grow at the expense of what matters most: time, humanity, and calm.

Our Director, Vanda Vynohradnyková Gaydečková, sums it up in a sentence that serves as our daily checklist: “Enough time, space, and energy for every client.”

Clients feel this difference immediately. Many details shape the experience, but one thing is decisive: whether a person feels seen and heard.

(in the photo: Vanda Vynohradnyková – Director of MY CLINIC)

Premium healthcare: calm, clarity, and familiar faces

When people hear “premium care”, they may think of a nicer environment. But that is only the outer layer. What truly matters is the feeling that you will not get lost, that you do not need to explain your story from the beginning every time, that your options are explained clearly, and that someone is genuinely looking for the best path with you.

This continuity brings calm. Calm reduces stress. And in calm, people make better decisions—including preventive ones.

Continuity that helps clients feel like family

One of the most common patient experiences is fragmentation: different facilities, different recommendations, and little follow-up. MY CLINIC takes the opposite path—connecting care so it makes sense as a whole, and so clients do not have to become “managers of their own health” simply because the system is fragmented.

Commercial Director Kateřina Kaufmannová describes MY CLINIC’s value precisely: a modern return to family medicine—clarity, trust, and a long-term relationship. As she says:
“Clients come to us as individuals, but they stay as families.”

Trust grows slowly. But when it is built, people naturally extend it to their loved ones.

(in the photo: Kateřina Kaufmannová – Sales Director at MY CLINIC)

Ethical communication in private healthcare

Private care can sometimes create the impression that payment is the main focus. In reality, what matters most is orientation, understanding, and a sense of safety. People do not come for a “product.” They come with worries, with previous experiences, and sometimes after delaying examinations for a long time.

That is why the first step is not explaining services, but understanding the person. As Kateřina puts it simply: “Everything starts with listening.”

When clients feel genuine interest and clear, human communication, they make decisions naturally—without pressure.

What you cannot see, but you can feel: a team that sustains quality and calm

Healthcare depends on people. Patients can sense within minutes whether a team is calm, capable, and aligned—or operating at the edge of capacity.

For us, “premium care” also means how we work internally: communication, clear processes, preventing burnout, and supporting new colleagues. HR Director Lucie Eliáš describes the MY CLINIC culture with a clear intention: a clinic where calm is felt—and where a sincere smile carries through the hallways.

A stable team is not a “nice extra”. It is what makes consistent quality possible.

(in the photo: Lucie Eliáš – HR Director at MY CLINIC)

Where we are heading: growth, but not at the expense of time

An anniversary is both a celebration and a commitment. We do not want to grow in a way that would reduce what is most valuable: individual care and enough capacity to support people properly.

As Tomáš Bobela says clearly: "Our priority is to keep enough time for high-quality, individual care. We do not want growth at the expense of a personal approach or an overloaded team."

Thank you for being part of our first five years

MY CLINIC’s greatest success is the trust of clients who return and recommend us. Behind every recommendation is an experience that healthcare can be done with respect, calm, and clarity—and that prevention can be normal.

Thank you for being with us.

5 Years of MY CLINIC: A Family Clinic Concept, Professional Care, and Time for Your Health 02.08.2026